June 3rd, 2010

Dalek - Give us a cuddle!

Phillips - Customer Service

Our surround sound system just died. It shut itself off and stopped working; there was no obvious cause. We tried it in different outlets to be sure, but no luck.

We called Phillips, the manufacturer. There was zero waiting time, and after giving the product UPC and explaining the situation, they're sending us a replacement. Short call, no fuss at all. In fact, they're sending us a brand new system, and we can return the old system in the same box. They'll pay for postage both ways.

I am extremely impressed with their quick and courteous customer service, and we'll definitely buy from them again!